- Springman's Saturn
- 19550 Langley Bypass
- Surrey BC
- V3S 7R2 Canada
- Toll-Free: (800) 650-5858
- www.saturnbc.com
Saturn Programs
Saturn Programs > The Saturn Promise
Creating a "No-Hassle" sales policy wasn't intended to create a revolution, just to solve a problem. We don't like getting the runaround any more than you do, which is why we set out to be honest and straightforward with our customers. We just thought it was a good idea, and that if there were more people out there like us, we'd do okay.
Turns out, we were right. Over the years, consumer research has shown repeatedly that our customers rate Saturn top in sales satisfaction.
Of course, now that we're seasoned veterans of this business, we don't intend to make it easy on the competition. That’s where the following Saturn Values come in. Think of them as a set of guiding principles that help us create and foster the Saturn Promise – everyday, with every vehicle, for every customer, everywhere across the country.
- 30 Day Vehicle Exchange program† We understand that a vehicle purchase is an important one so we want to make sure you get the most joy out of your Saturn. So, you have 30 days or 2,500 Km (or whichever comes first) to exchange your new Saturn for another new model.
- 5 year / 160,000 Km Powertrain Component Limited Warranty* with Roadside Assistance^ and Courtesy Transportation^ (No Deductible). At Saturn, we’re dedicated to giving you peace of mind. One of the ways we do that, is to ensure you with a strong warranty. It’s that simple. See your Retailer for details.
- Commitment to Customer Enthusiasm We continually strive to exceed the expectations of our customers by offering products and services that excel in quality, value and customer satisfaction.
- Commitment to Excel There is no place for mediocrity and half-hearted efforts at Saturn. We accept responsibility, accountability and authority for overcoming obstacles and reaching beyond the best. We choose to excel in every aspect of our business, including return on investment.
- Teamwork We are dedicated to singleness of purpose through the effective involvement of members, suppliers, retailers, neighbours and all other stakeholders. A fundamental tenet of our philosophy is the belief that effective teams engage the talents of individual members while encouraging team growth.
- Trust and Respect for the Individual We have nothing of greater value than our people. We believe that demonstrating respect for the uniqueness of every individual builds a team of confident, creative members possessing a high degree of initiative, self-respect, and self-discipline.
- Continuous Improvement We know that sustained success depends on our ability to continually improve the quality, cost, and timeliness of our products and services. We are providing opportunity for personal, professional, and organizational growth and innovation for all Saturn stakeholders.
*The new vehicle’s powertrain components are covered by a limited powertrain warranty for up to 5 years or 160,000 km, whichever comes first. See Retailer for details and conditions on limited warranty and customer assistance/service features. ^Coverage for up to 5 years or 160,000 km, whichever comes first. † Within the first 30 days or 2,500 km of delivery, whichever comes first.